Frequently asked questions about Matchy+

Matchy+ is a connection platform that helps individuals and businesses discover professionals, artisans, freelancers and service providers based on their needs and location. Professionals can create a profile, showcase services and increase their visibility.

Matchy+ is for individuals looking for services, professionals offering their skills, freelancers, people looking for projects and businesses searching for service providers.

You can search for local services such as plumbing, electrical work, transport, cleaning, childcare, gardening and home repairs. Categories evolve as new professionals join.

Availability depends on registered professionals and their service areas. Select your city to discover profiles and services available near you.

Select the service you need and enter your location. Matchy+ displays profiles relevant to your need and area. Review the available information and contact the professional you choose.

Matchy+ uses the requested service, your location and profile information to suggest relevant profiles. Recommendations make searching easier, but you remain free to compare and choose.

Review the profile, services, experience and service area. Before assigning a job, clarify your needs, request useful documents and agree on the price, timeframe and conditions.

Depending on enabled preferences, you may use the platform messaging system, WhatsApp or phone. Always respect each user’s contact preferences and privacy.

No. Prices and conditions are agreed directly between the customer and the professional. Confirm the price, possible extra costs, payment method, timeframe and cancellation conditions before the service.

Create an account, choose “I offer services”, then complete your profession, experience, service area, languages, contact methods and business description.

Yes, within the limit of your profile or plan. Add only services you can genuinely provide so that you receive relevant requests.

Add a clear photo, a precise title, a practical description, your experience, service area and availability. An optional short video can also introduce your work.

No. The video is optional and can be added or updated later.

Yes. The same account can be used to find a professional and showcase your own skills, depending on the options available in your profile.

Account creation and essential features may be free. Premium or visibility options may also be offered. Prices and conditions must be displayed before any purchase.

Matchy Wallet is the Matchy+ digital wallet. It lets you use credits for selected features, such as promoting a profile or service, depending on current offers.

Matchy+ may request certain information when an account is created. A profile’s presence does not automatically validate every declared skill or qualification. Request the necessary information and documents before assigning a job.

Matchy+ uses information needed to operate accounts, recommendations and security. Read the privacy policy to understand the data collected, how it is used, retention periods and your rights.

Use the reporting option available in the profile or conversation, or contact support with the reason and any useful information.

Use the contact form and include the relevant account, subject, a clear description and screenshots when needed. The team will review your request as soon as possible.